From Manual Email Tracking to AI-Driven Queues Enterprise Case Management Modernization. International Journal of Engineering & Extended Technologies Research (IJEETR), [S. l.], v. 7, n. 2, p. 9695–9704, 2025. DOI: 10.15662/IJEETR.2025.0702008. Disponível em: https://www.ijeetr.com/index.php/ijeetr/article/view/350. Acesso em: 27 mar. 2026.